Medical/Dental Professionals

Free LGBTQ Sensitivity Training Online

Kaleida Health’s hospitals are recognized as Leaders in LGBTQ (Lesbian, Gay, Bisexual, Transgender, Queer/Questioning) Healthcare Equality by the Human Rights Campaign Foundation. As a participant in the Human Rights Campaign Foundation’s Annual Healthcare Equality Index, Kaleida Health offers free LGBTQ sensitivity training to all staff. This training is in addition to the mandatory training through Talent Management titled, “Serving Our LBGTQ Patients.”

Employees can choose from more than 50 different online, on-demand, CME/CEU accredited, LGBTQ training options, including interactive eLearning courses and recorded webinars. Courses are offered through The Center for Affiliated Learning and The National LGBT Health Education Center. Topics range from the basics of LGBTQ patient-centered care to more specialized topics for clinicians. Course descriptions are available at For example, Expanding LGBTQ Cultural Competency is a four-course series that serves as an introduction to LGBTQ health care, including strategies for delivering accessible and affirming health care. It covers common issues that clients may have and provides basic cultural competency skills for working with LGBTQ clients and colleagues. In full, this series takes up to 3 hours and 30 minutes to complete and is intended for all staff. 

All staff are encouraged to take advantage of this training opportunity. To learn more about this opportunity and to register, please contact Susan Lankenau, civil rights coordinator, at or at 859-8604. 

HEI Leader