Medical/Dental Professionals

Frequently Asked Questions

Kaleida Health implemented plain language emergency codes as of May 1, 2017. Plain language is communication the audience can understand the first time they hear it. People know what actions are required based on the information they receive. Along with the move to plain language codes, Kaleida Health will be utilizing silent notification options more often to reduce noise and provide a quieter environment for patients to rest and heal.

Historically, hospital emergency codes were assigned a color to convey essential information quickly and with minimal misunderstanding to staff, while preventing stress and panic among hospital visitors. However, there is significant variation of color codes across organizations, which causes confusion among healthcare providers. In addition, patients and visitors want more transparency and have shared feedback that color codes actually increased their stress level.

The recommendation to adopt standardized, plain language emergency codes was developed by experts from hospitals across the nation and is based on scholarly literature, research and national guidelines.

  • Green: Latex Allergy (Environment)
  • Yellow: Fall Risk (Use Caution)
  • Purple: Do Not Resuscitate (DNR)
  • Red: Allergy (Stop!)
  • Pink: Restricted Extremity
  • Black: Isolation/Precautions
  • Access to scrubs for all residents is program specific and should be discussed with your program coordinator.
  • Research shows that many patients exhibit signs or symptoms of a problem four to six hours before it becomes serious. Rapid Response Teams (RRT) were created to bring advanced life support skills to the bedside, or wherever needed, on demand to assess and stabilize a patient’s condition. Team members include alert registered nurses at the bedside, as well as either a nurse practitioner, physician assistant or an in-house hospitalist who works collaboratively with ICU and respiratory personnel to provide the best care for patients.

A blood/body fluid exposure can be a needle stick, a laceration from a sharp contaminated instrument, a human bite, a body fluid splash, or an area of open or cracked skin exposed to blood/body fluid. Should you experience any one of these, please follow the instructions below:

  • Wash the involved area of skin with soap and water. If your eyes, nose or mouth have been splashed, flush them with water or saline.
  • Notify your supervisor or nursing supervisor to complete a STARS (incident) report.
  • Complete the Exposure Information Sheet in the Exposed Healthcare Worker packet provided by your supervisor or a nursing supervisor. Important: Make note of the source patient’s name and medical record number.
  • Have your supervisor or the nursing supervisor follow the directions in the packet for completing the source patient information, and attach the sheets to the chart so that the source patient and his/her physician can be informed of the exposure and discuss HIV testing.
  • Report to the Kaleida Health Emergency Room closest to you (or another ER if you cannot reach a Kaleida Health ER in the next 30 minutes). Remember to complete the Incident Report and page two of the packet and take them with you to the ER so that you can be more accurately evaluated for this exposure. Emergency Room staff will assess the need for and administer the appropriate treatment, based on the circumstances of the exposure.
  • Employee Health will provide follow-up. Please call the Employee Health Exposure Hotline at 716-859-7333 immediately after being evaluated in the Emergency Department so that you can receive the appropriate follow-up care.
  • Access to specific computer programs are auto-provisioned based on completion of the assigned web-based tutorials in Talent Management (www.kaleidatms.com).
  • All residents are assigned access to the Kaleida Health Network, PowerChart, FirstNet, InfoClique, and Radiology PACS. Please use KPass to activate your access if you have not already done so.
  • If you need additional access or a change made to your current access, please use eRegister to request this. eRegister is located on KaleidaScope (Kaleida Health’s intranet). Click on the Applications tab, then click on the eRegister button on the upper right corner. You will then click on Step 1 and enter your Kaleida Health Associate Number to continue to the eRegister request form.
  • Your Kaleida Health Associate Number is the Kaleida Health Doctor Number assigned to you by the Medical Staff Office preceded by the number "8" (e.g. if your doctor number is "67890," then your Kaleida Health Associate Number would be "867890").
  • InfoClique can be accessed from anywhere by typing https://www.infoclique.com into your web browser.
  • PACs and PowerChart – Remote access can be requested through eRegister. Contact the Technology Assistance Center at 716-859-7777 for additional assistance if necessary.
  • Contact the Technology Assistance Center at 716-859-7777 for questions regarding PowerChart and/or InfoClique.
  • Contact the Imaging Services Department at 716-859-4670 for questions regarding PACs.
  • Contact the Technology Assistance Center at 716-859-7777.
  • Access the Electronic Medical Record (EMR) page on KaleidaScope by clicking the EMR button along the right margin of the home page. From this page, click on the “Questions/Suggestions” link under Department Links on the upper left corner of the page. Follow the prompts, complete the brief form, and click the “Submit Form” button at the bottom of the page.
  • Kaleida Health offers you the ability to reset your own passwords for the Kaleida Health Network, InfoClique, PowerChart, FirstNet, and PACs using KPass. A lock icon can be located on the bottom right corner of any Kaleida Health desktop computer screen. You have the option of clicking on the lock icon or using the network sign-on screen where you are given the option of clicking on the KPass portal button. The first time you use KPass, you will be asked to register so the system knows who you are.
  • Once you are registered, you can change your passwords for the listed applications at any time. If you need a password reset for an application that is not listed, please contact the Technology Assistance Center at 716-859-7777.

Buffalo General Medical Center/John R. Oishei Children's Hospital

  • Reserved resident parking for authorized users is located in the lot bounded by North, Michigan, and Goodrich Streets. The entrance to the lot is on Goodrich Street. Authorized residents must use their Kaleida Health ID badge to access the lot. The UB GME office and the UB Resident Committee collaborate with BGMC administration to prioritize our limited on campus parking capacity.
  • BGMC Security will provide escorts to the parking area upon request. Call 716-859-2196.

Millard Fillmore Suburban Hospital

  • Residents are given access to the Provider Lot at the rear of the facility. If that lot is full, residents can park on the upper level (the hill) in the back. Please observe all signage for the various lots to keep areas open and accessible for our patients and their families.
  • MFS Security will provide escorts to the parking area upon request. Call 716-568-3065.

 

Buffalo General Medical Center

  • Use employee entrances – located off North Street (adjacent to the Physician’s parking lot and adjacent to the loading docks, above the ED ambulance bay) and off of High Street (across the street from the Doubletree). ID badges are needed.
  • ED residents can also use the Emergency Department entrance on North and Ellicott.

Millard Fillmore Suburban Hospital

  • There are three main ways to enter the facility:
    • Main entrance facing Maple Road. Open Monday – Saturday, 5:00 am – 8:30 pm, Sunday, 6:30 am – 8:30 pm.
    • North/Rear entrance located behind the facility. Open Monday – Friday, 6:00 am – 6:00 pm. After hours and on the weekend, it can be opened with the resident’s ID badge.
    • ED entrance is open 24/7.
  • After hour access with ID badge at the North Door, ED and West Door by the OR’s.

John R. Oishei Children's Hospital

  • Access through any door with Kaleida Health issued ID. Without an ID, enter through the Emergency Department for hours 9 pm - 5 am.
  • Use employee entrances – located off North Street (adjacent to the Physician’s parking lot and adjacent to the loading docks, above the ED ambulance bay) and off of High Street (across the street from the Doubletree). ID badges are needed.
  • ED residents can also use the Emergency Department entrance on North and Ellicott.

Millard Fillmore Suburban Hospital

  • There are three main ways to enter the facility:
    • Main entrance facing Maple Road. Open Monday – Saturday, 5:00 am – 8:30 pm, Sunday, 6:30 am – 8:30 pm.
    • North/Rear entrance located behind the facility. Open Monday – Friday, 6:00 am – 6:00 pm. After hours and on the weekend, it can be opened with the resident’s ID badge.
    • ED entrance is open 24/7.
  • After hour access with ID badge at the North Door, ED and West Door by the OR’s.

John R. Oishei Children's Hospital

  • Access through any door with Kaleida Health issued ID. Without an ID, enter through the Emergency Department for hours 9 pm - 5 am.

 

Buffalo General Medical Center

  • On the corner of North and Ellicott Streets.
  • Take the “A” building elevator to the lower level (sub-basement) and follow the ED signs in RED.

Millard Fillmore Suburban Hospital

  • Facing the hospital, the ED is located on the right side of the building, just past the main entrance.

John R. Oishei Children's Hospital

  • The Emergency Department is located in the 1st floor, off the Main Lobby.

Buffalo General Medical Center

  • Cardiovascular ICU (CVICU): 3rd floor Gates Vascular Institute (N3), 716-748-2331.
  • Neurosurgical ICU (NSICU): 4th floor “A” Building (A4), 716-859-7304.
  • Intermediate ICU (ILCU): 8th floor “A” Building (A8), 716-859-7821.
  • Surgical ICU (SICU): 4th floor “A” Building (A4), 716-859-7804.
  • Medical ICU (MICU): 6th floor “A” Building (A6), 716-859-7818 (Beds 1-16), 716-859-7814 (Beds 17-34).

Millard Fillmore Suburban Hospital

  • ICU: 1st Floor, 716-568-6470, 716-568-5480.
  • Surgical ICU (SICU): Ground Floor – North Side of Building, 716-568-6470.

John R. Oishei Children's Hospital

  • Neonatal Intensive Care Unit (NICU): 4th floor
  • Pediatric Intensive Care Unit (PICU): 9th floor

Buffalo General Medical Center/John R. Oishei Children's Hospital

  • The office is located on the 1st floor of “D” Building. To have charts pulled for completion ahead of time, call 716-859-2675. If you need a chart for patient care reasons, the main numbers are 716-859-2734 and 716-859-2735.
  • Hours of operation: Monday – Friday, 7:00 am – 11:00 pm, Weekends 7:00 am – 10:00 pm.

Millard Fillmore Suburban Hospital

  • The office is located on the Ground Floor, North Building as you enter the building. Department phone: 716-568-6506.
  • Hours of operation: Monday – Friday, 7:00 am – 5:00 pm, Weekends 7:00 am – 3:00 pm.

Buffalo General Medical Center

  • A.H. Aaron Health Sciences Library – “D” Building, 4th floor.
  • Phone: 716-859-2878

Millard Fillmore Suburban Hospital

  • The library is located on the ground floor near the North (rear) entrance.
  • Phone: 716-568-6540

John R. Oishei Children's Hospital

  • The research library is located on the 5th floor.

Buffalo General Medical Center

  • Located in the “B” Building on the 1st floor (the Doctor’s Dining Room is located in the café to the left of the cash registers).
  • Hours of operation: Monday – Friday, 7:00 am – 7:00 pm, Saturday and Sunday, Lunch/Dinner 11:00 am – 7:00 pm.

Millard Fillmore Suburban Hospital

  • The Kaleida Café is located on the ground floor.
  • Hours of operation: Monday – Friday, 7:00 am – 8:00 pm, Weekends and Holidays, 7:30 am – 9:30 am, 11:30 am – 6:30 pm.

John R. Oishei Children's Hospital

  • Cafeteria is located in the "B" Building of Buffalo General Medical Center on the 1st floor.

Buffalo General Medical Center

  • Tim Horton’s, located on the 1st floor between BGMC and GVI, open 24/7 and offers a full menu.
  • Vending machines are available 24/7 in “B” Building, near the cafeteria entrance and also near Tim Horton’s

Millard Fillmore Suburban Hospital

  • Tim Horton’s, located on the 1st floor by the main entrance.
  • Vending machines are available in the cafeteria.

John R. Oishei Children's Hospital

  • Joe's Deli, located on the 2nd floor. 
  • Tim Horton's, located on the 1st floor lobby.

Buffalo General Medical Center

  • 716-859-5600

Millard Fillmore Suburban Hospital

  • 716-568-3600

John R. Oishei Children's Hospital

  • 716-323-2000

Buffalo General Medical Center

  • 716-859-2905, 716-859-5361
  • Pager: 716-443-4936

Millard Fillmore Suburban Hospital

  • 716-568-6710

Buffalo General Medical Center/John R. Oishei Children's Hospital

  • In the event of an emergency, pick up the nearest hospital phone and dial 7911.
  • The Department of Security number is 716-859-5442.
  • The Security Office is located at 1028 Main Street at the corner of North.

Millard Fillmore Suburban Hospital

  • In the event of an emergency, pick up the nearest hospital phone and dial 7911.
  • The Department of Security number is 716-568-3065.
  • The Security Office is located at the front office.