A Message from Cheryl Klass, RN, Nursing Sponsor, Executive Vice President and Chief Nurse Executive, Kaleida Health, and Peter Winkelstein, MD, MBA, Physician Sponsor, Vice President and Chief Medical Informatics Officer, Kaleida Health
We experienced great success with the Nursing and Provider Optimization that went live on February 26, 2019. Despite the fact that more than 4,000 healthcare professionals were impacted, technicians and support personnel reported fewer calls than expected and no major glitches during the three days that the command center was open.
“We conducted more than 60 classes in about three weeks,” said Michael Thogmartin, a physician alignment executive with Cerner. “Over 400 providers attended.” The 93 percent attendance rate compares favorably to the 75 percent rate other healthcare systems would have been happy to achieve. “It’s a testament to the enthusiasm our caregivers are showing for the project,” he added.
The EMR Optimization team is tracking a number of performance measures including time-per-patient, after-hours time and adoption of new features. “We have coaches ready to provide elbow-to-elbow support for providers and nurses interested in maximizing their time savings,” said Thogmartin.
“I like having to search less for results, labs, diagnostics. Much easier to have everything on just one page.” – Bradley McKernan, PA
Quick reference guides were created for the benefit of the 3,412 nurses who were impacted by the optimization. “I’m very proud of the input our teams had on the design of the optimization,” said Cheryl Klass, RN, nursing sponsor of the project. “I think their efforts are reflected in the high approval rating the changes have received so far.”
Positive changes in the EMR continue to advance with four new go lives happening in the next few months. Stay tuned for more details. These include:
- Blood Product Administration: Tuesday, April 9
- Meds Management Alerts: Tuesday, April 23
- Acute Case Management: Tuesday, April 30
- Referral Management: Tuesday, May 28
Stay up to date with news and developments in the EMR Optimization and CommunityLink projects by visiting the EMR Investment page on KaleidaScope. Back issues of all previously published Expanding & Advancing the EMR newsletters are also archived there.