Medical/Dental Professionals

EMR 12-Hour Downtime: 7:30 p.m., Saturday, December 7 - 7:30 a.m., Sunday, December 8

The Cerner Electronic Medical Record (EMR) will be down from Saturday, December 7, at 7:30 p.m. until Sunday, December 8, at 7:30 a.m. in order to accommodate two major updates to the system. There won't be many changes to the appearance or functionality of the EMR, but future improvements will be automatic and continuous without requiring lengthy downtimes.

Downtime Procedures

Accessing Data During Downtime
You will not be able to make any changes to the EMR during the downtime. However, you will be able to view a subset of read-only clinical and demographic data for the current encounter of the patients on your unit. The data will be available via 724Access Downtime Viewer dedicated workstations placed at strategic locations throughout Kaleida Health. The downtime viewer presents a snapshot in time of what the EMR looked like two minutes prior to the onset of the downtime. See below for additional 724Access Downtime Viewer reference materials.

Available and Unavailable Systems During Downtime
The following systems will be unavailable during the EMR downtime:


Blood product administration (Bridge)



 PowerChart Ambulatory


 PowerChart Maternity

RadNet & Cerner PACS

 ED Firstnet

 SA Anesthesia

 Document Imaging (CPDI)


These systems will continue to operate during the downtime:


Point Click Care


Timeless Breast Milk

FOD (Forms on Demand)

GE Viewpoint*








*System will be up but will not receive any clinical (EMR) data during the downtime.

Downtime Support
The Command Center number is 716-859-7777. Press option 4 for downtime-related issues/questions. Press option 5 for a pre-recorded downtime status update, which will be updated every two hours. The Command Center will open at 4:30 p.m. on December 7 and remain open around the clock through Tuesday, December 10 at 7:30 p.m.

Reference Materials