Medical/Dental Professionals

Physician Engagement Survey Results

Thank you again to all those who participated in the 2018 Physician Engagement Survey. Kaleida Health achieved a 60 percent response rate – 15 points higher than the national average for physicians.

High workforce engagement leads to a high performing organization in patient experience, quality and safety, clinical outcomes, strong financial performance, increased productivity, strong cultural commitment, and a positive image in the community. Survey results help us as leaders identify where to focus efforts for success.

Below are the high level physician survey results for Kaleida Health:

 Key Measures
Kaleida Health Overall 2018
Kaleida Health
Overall 2016

Engagement Score: represents the extent to which physicians feel an emotional attachment, identification with, and involvement with an organization



Percentile Rank: compared to over 1,200 healthcare organizations; higher is better



Alignment Score: represents the extent to which physicians feel a strong connection with leadership and a shared vision of how to execute the mission and vision of an organization



Percentile Rank: compared to over 1,200 healthcare organizations; higher is better



High Performing Themes:

  • Ease of registration process for patients
  • Survey results are used to make improvements
  • Improvements in ease and efficiency of EMR and hospital taking steps to remain competitive

Below are some of the areas we will be focusing on when developing action plans around your feedback:

  • Perceptions that patients are highly satisfied
  • Appearance/cleanliness of patient areas
  • Perceptions of safe, high-quality care
  • Climate of trust

More detail will be shared about site-specific results as well as action plans in the coming months. We look forward to your continued engagement in helping us create an even better place to provide and receive health care.

David Hughes, MD, MPH
Chief Medical Officer
Kaleida Health

Kenneth Snyder, MD, PhD
Vice President, Physician Quality
Kaleida Health

Colin McMahon, MD
Chief Medical Officer
Buffalo General Medical Center/Gates Vascular Institute

David Pierce, MD, FACEP
Chief Medical Officer
Millard Fillmore Suburban Hospital and DeGraff Memorial Hospital

Stephen Turkovich, MD
Chief Medical Officer
Oishei Children’s Hospital