Kaleida Health has achieved certification to the new ISO 9001:2015 Quality Management System, reflecting the organization’s long-term commitment to quality, transparency, and patient satisfaction. Kaleida Health is one of less than 50 hospitals/hospital systems in the United States to receive this prestigious certification.
ISO 9001 is the most widely used quality management standard, and has recently undergone a periodic update to better reflect modern business challenges. Last modified in 2008, the new 2015 version of ISO 9001 is the result of input from business and technical experts around the world. The program requires greater involvement of senior management, broader understanding of supply chains, and more focus on stakeholder (not just customer) expectations.
ISO plays an important part in building a sustainable culture of high performance and provides specific requirements for a quality management system that enhances our ability to consistently deliver care that meets patient needs – as well as statutory and regulatory requirements. Independent assessment and certification of our quality management system by DNV GL – Business Assurance gives a clear demonstration to our stakeholders that we work to apply an effective quality management system in our organization.